Privacy policy

We collect three kinds of information: what you give us, what a trip generates, and what your device reports.

·You give us: name, phone number, optional email, and a CNIC or passport number for intercity and high-pass trips. Captains additionally give licence, vehicle registration and inspection records.

·A trip generates: pickup and drop points, route, timestamps, fare, seat or vehicle booked, payment method and status, ratings and any complaint text.

·Your device reports: location while the app is open or a trip is active, device model and OS, app version, language, crash logs and IP address.

·Support contact: WhatsApp and call records with our Gilgit office, kept as notes against your booking.

Each purpose below is tied to running the trip, keeping people safe, or a legal duty. We do not use your data for anything else without asking.

·Matching you with nearby captains and showing accurate fares and arrival times.

·Verifying captains and vehicles, and investigating safety reports and complaints.

·Processing payments, refunds and advance amounts, and keeping tax and accounting records.

·Sending trip messages (offer accepted, captain arriving, receipt) and service notices.

·Improving coverage and pricing using aggregated, de-identified route data.

Location is the most sensitive thing we hold, so it has the tightest rules. We read live location while you are booking and during an active trip, so the captain can find you and so the trip can be traced if something goes wrong.

We do not track you when the app is closed and no trip is active. You can deny location permission and still book by typing the pickup point manually. Trip start and end points remain on the trip record because they are part of the fare.

Only the people a trip needs.

·Your captain: first name, rating, pickup and drop, and a masked call number that expires after the trip.

·Your emergency contact: only the trip you choose to share, for as long as it is running.

·Payment providers (Easypaisa, JazzCash, banks): the amount and reference needed to settle the transaction.

·Service providers under contract: hosting, SMS and mapping, bound to use the data only for our instructions.

·Authorities: only on a lawful request, or where we believe there is a serious risk to someone's life or safety.

We do not store full card numbers or wallet PINs. Mobile-wallet and bank payments are completed by the provider; we keep the amount, the last identifying digits, a reference number and the status, which is what we need for receipts, refunds and disputes.

We keep less over time rather than everything forever.

·Trip and fare records: 5 years, as tax and accounting rules require.

·Precise route traces: 90 days, then reduced to start and end points only.

·Support and complaint records: 2 years after the case is closed.

·Verification documents for captains: while they are active, plus 1 year.

·Deleted accounts: identifying details removed within 30 days, except the records above, which are kept de-identified where possible.

You can ask us to do any of the following, free of charge, and we answer within 30 days. Send the request from your registered number or email so we can confirm it is you.

·Get a copy of the data held against your number, including your trip history.

·Correct a name, number, or a fare record you believe is wrong.

·Delete your account and the data we are not legally required to retain.

·Turn off marketing messages while keeping trip notifications.

·Withdraw location permission in your phone settings at any time.

Data is encrypted in transit and at rest, access is limited to staff who need it for a specific case, and every lookup of a rider record is logged. Captain phone numbers are masked through the calling layer so neither side keeps the other's number.

No system is perfect. If a breach affects your data we will tell you and the relevant authority promptly, describe what was exposed, and say what we are doing about it.

The app is not for under-18s and we do not knowingly collect their data. If a minor's details reach us through a booking made by an adult, they stay on that trip record only, and we delete anything not needed for it on request.

If we change how we use your data in a material way, we announce it in the app at least 14 days before it takes effect and update the date at the top of this page.

For any privacy question, or to make a data request, email Northtravena@gmail.com, WhatsApp the helpline, or visit our office at Naveed Shaheed Road, Zulfiqarabad, Gilgit, open 7am to 11pm daily.